Privacy Policy
This is the privacy policy for Loshali Trading (Pty) Ltd, Registration No 2012/216172/07. We respect your privacy and take the protection of your personal information very seriously. This privacy policy describes how we handle your personal information.
Audience
This policy applies to you, if you are a a visitor to our website, or a customer who has ordered the goods that we provide online.
Personal information
Personal information that we collect during registration and the online ordering process may include the following:
- name and surname
- contact details, such as email address and phone number
- delivery address
Financial information, such as credit card or bank account details, will be acquired by PayFast (Pty) Ltd (“PayFast”). PayFast uses the strictest encryption; go to https://www.payfast.co.za to view their security policy.
Acceptance of terms
You must accept all the terms and conditions of this policy when you order any of our goods. If you do not agree with anything in this policy, then you may not register. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.
You may not access our website or order our goods if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
Changes
We may update the terms of this privacy policy from time to time. Any change we may make to our privacy policy will be posted on this page. If you do not agree with the change, then you must stop using the website. If you continue to use the website, the changed term will apply to you and you will be deemed to have accepted the updated term.
Collection of information
Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website. This personal information will include:
- your email address
- your password.
When you order our goods, you will be asked to provide us with additional information. We will use this information to fulfil your order, and for any other purposes set out in this policy:
- your name and surname
- your telephone number
- your delivery address
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, the content and pages that you access on the website, and the dates and times that you visit the website, and time spent on sites and pages within the website, etc (usage information).
Cookies
We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information. Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.
Third party cookies
Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.
Consent to collection
We will obtain your consent to collect personal information at the time you place an order.
Purpose for collection of personal information
We collect and process your personal information for the following purposes:
- collection and fulfilment of orders
- remember your information so that you will not have to re-enter it during subsequent visits to our website
- monitor website usage metrics
Use of personal information
We may use your personal information to fulfil our obligations to you.
We may send administrative messages to you.
We may share your personal information with our services providers who provide us with relevant services where appropriate (for example couriers).
We may disclose your personal information as required by law or governmental audit.
We may disclose personal information if required by a subpoena or court order.
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
We may need to disclose personal information to our employees that require the personal information to do their jobs.
Change of ownership
If we undergo a change in ownership we may assign our rights to the personal information we process to the new owner. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Security
We take the security of personal information very seriously. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
We will not transfer any personal information across a country border.
Accurate and up to date
We will try to keep the personal information we collect as accurate and up to date as is necessary for the purposes defined in this policy. You may choose to correct or update your personal while placing an online order, or by contacting us by phone or email.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy,
Limitation
Our website contain links to other websites of interest which are not governed by this privacy policy. Please note, once you have used these links to leave our website, that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites.
Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please email us on admin@loshali.co.za.